SHIPPING POLICY

Effective Date: July 12, 2026

Thank you for choosing HFJIAJIAO. Whether you are ordering a garden stake, a solar lantern, a picnic blanket, or a storage basket, we want the journey from our warehouse to your door to be clear and predictable. This Shipping Policy explains where we deliver, how long handling and transit take, what shipping costs, how tracking works, and how we handle the occasional delivery problem.

If anything here is unclear, or if your question concerns a specific order, please contact our customer service team using the email address in the Company Information section below.

Payment Methods

To keep checkout simple and secure, HFJIAJIAO accepts the payment methods displayed at checkout, which may include Visa, Mastercard, Maestro, Visa Electron, JCB, American Express, Diners Club, and Discover, together with any other options shown for your order. The exact list depends on your billing region, shipping destination, currency, and device. Only the methods shown at checkout can be used for that order. More detail is provided in our Payment Policy.

Delivery Destinations

HFJIAJIAO currently delivers to:

United States

Canada

Mexico

Orders with a delivery address outside these three countries cannot be completed at checkout at this time. Fulfilment centres and carriers may vary depending on product availability, destination, and operational needs.

Shipping Charges and Estimated Transit Times

Orders of US$50 or more qualify for free standard shipping. For orders below that threshold, standard shipping charges are:

United States: US$7.00

Canada: US$8.00

Mexico: US$12.00

Estimated transit times after dispatch are:

United States: 7–20 business days

Canada: 10–30 business days

Mexico: 20–30 business days

All charges are shown in U.S. dollars. The applicable fee appears at checkout before you confirm payment, and you can pay using any of the methods listed above. Because outdoor and indoor goods vary widely in size and weight, a very large or bulky item may occasionally carry handling considerations that we will make clear before your order is finalised.

Order Handling Time

Handling time is the period between placing an order and transferring it to the relevant carrier. Most in-stock orders are handled within 2–7 business days. Business days do not include weekends or public holidays.

Handling may take longer during busy shopping seasons or major promotions, around public holidays, while inventory is being replenished, when additional production or quality checks are required, and when personalised, custom, or made-to-order items are being prepared, where noted on the applicable listing.

If an item becomes unavailable or is significantly delayed, we will contact you at the email address provided at checkout and explain the options available to you.

Total Estimated Delivery Windows

Total estimated delivery time is the sum of our handling time of 2–7 business days and the applicable transit time. Approximate total windows from the moment you place your order are:

United States: 9–27 business days

Canada: 12–37 business days

Mexico: 22–37 business days

These windows are estimates, not guaranteed delivery dates. Delivery may be affected by incorrect or incomplete address details, customs clearance, severe weather, public holidays, carrier disruptions, peak-season shipping volumes, remote delivery locations, and other circumstances beyond our reasonable control.

Please verify the recipient name, street address, apartment or unit number, city, state or province, postal code, and contact details before submitting your order.

Tracking Details

Once your order has been dispatched, we will send any available tracking information to the email address provided at checkout. You may also sign in to your customer account and check the “Orders” section for updates.

Tracking details can take several business days to appear in the carrier’s system after dispatch. A temporary pause in tracking updates does not necessarily mean that a parcel has stopped moving.

If an order contains several items, they may travel in separate parcels. In that case you may receive more than one tracking number, and the parcels may arrive on different dates.

Customs Duties and Import Taxes

Orders shipped to Canada or Mexico may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by customs authorities, carriers, or the destination country.

Unless expressly stated as included at checkout, these charges are not part of the product price or the shipping fee and are the recipient’s responsibility. Depending on the payment method you selected, these amounts may need to be paid separately to the carrier or to customs.

If a recipient refuses delivery because of customs charges, the applicable return shipping, customs, and handling costs may be deducted from any eligible refund where the law permits.

We cannot declare a commercial order as a gift, report an inaccurate purchase price, or provide incorrect customs information.

Incorrect or Incomplete Addresses

Customers are responsible for providing complete and accurate delivery information. If you notice an error, please contact us as soon as possible at service@hfjiajiao.com.

We will make reasonable efforts to help. Once an order has entered processing or has been dispatched, however, we cannot guarantee that the address can still be changed.

Where the law permits, additional shipping, return, or redelivery costs that result from an incorrect or incomplete address supplied by the customer are the customer’s responsibility. If you request redelivery to a corrected address, you will be responsible for the applicable redelivery charge.

Delayed, Lost, or Delivered Packages

If tracking has not updated for an extended period, or you believe a parcel may be lost, contact us at service@hfjiajiao.com with your order number and tracking information. We will review what is available and, where appropriate, ask the carrier to open an investigation. Carrier investigations can take additional time and may require your cooperation.

If tracking shows “delivered” but you cannot find the parcel, please check your doorstep, mailbox, reception area, parcel locker, and other safe delivery locations; ask household members, neighbours, or building management; look for a delivery notice; contact the carrier using the tracking number; and reach out to us if the parcel still cannot be found.

If a carrier investigation confirms that a parcel was lost before delivery for reasons that are not attributable to the customer, we will provide an appropriate solution, which may include a replacement or a refund for the affected item.

Damaged, Incorrect, or Incomplete Deliveries

If an order arrives damaged, defective, incorrect, or incomplete, please contact us promptly and provide your order number; a clear description of the issue; photographs or videos showing the product and the problem; photographs of the shipping label and outer packaging where relevant; and confirmation of your delivery address.

After reviewing the information, we will provide an appropriate remedy. Depending on the circumstances and product availability, this may include sending the missing item, sending a replacement, arranging an exchange, or issuing a refund for the affected item.

If the issue is confirmed to have resulted from our error or our fulfilment partner’s error, we will cover the authorised replacement or return shipping costs. Please do not discard the affected product or its packaging while your request is under review unless our team instructs you otherwise.

Refused, Unclaimed, or Undeliverable Packages

A parcel may be returned to us because of an incorrect or incomplete address, refusal by the recipient, failure to collect it, repeated unsuccessful delivery attempts, failure to pay applicable customs charges, or another reason attributable to the customer.

In that situation, refund eligibility is assessed after the parcel is returned and inspected; applicable return shipping, customs, and handling costs may be deducted from an eligible refund where the law permits; and if redelivery is requested, the customer is responsible for the applicable redelivery charge.

Original shipping charges are not normally refundable when non-delivery results from a customer-attributable reason, except where applicable law requires otherwise.

Returns

For return-related matters, please do not send anything to our registered address unless our team instructs you to do so. Always contact us first for return instructions, and we will provide the current return warehouse address. If the phone line is busy, please reach out by email instead and we will reply as soon as possible. Customer service hours are Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM(U.S. Central Time, CST/CDT).

Additional return eligibility requirements and refund procedures are explained in our Returns and Cancellation Policy and our Refund Policy.

Contact and Company Information

If you have a question about shipping, tracking, or delivery, please contact us at service@hfjiajiao.com. When writing about an existing order, please include your order number and the email address used at checkout.