PRIVACY POLICY

Effective Date: July 12, 2026

Welcome to HFJIAJIAO. When you browse our store, order a garden accessory or an indoor helper, or write to our team, you share information with us, and we take that responsibility seriously. This Privacy Policy explains what we collect, why we collect it, how we use and share it, how long we keep it, and the choices available to you. It applies to hfjiajiao.com and to the services connected with it.

HFJIAJIAO is operated by Xiamen Zhenrui Technology Co., Ltd. In this policy, “we,” “us,” and “our” refer to that company, while “you” refers to a visitor, customer, or anyone who contacts us. Your privacy rights can differ depending on where you live and which laws apply to you.

1. Information We Collect

Depending on how you interact with our store, we may collect the following categories of information:

Contact details, such as your name, email address, telephone number, billing address, and delivery address.

Order and transaction details, such as the products purchased, selected options, personalisation details where applicable, order value, discounts, shipping method, transaction history, returns, exchanges, and refunds.

Payment details. Payments are handled by third-party payment providers, and we generally do not store complete payment-card numbers or card security codes.

Account details, such as login credentials, saved addresses, order history, and account preferences if you create a customer account.

Customer service details, such as questions, complaints, return requests, reviews, photographs, videos, and other information you choose to provide.

Device and technical details, such as IP address, browser type, device type, operating system, language settings, technical identifiers, and approximate location.

Website activity, such as pages viewed, products browsed, searches performed, links selected, referring pages, shopping-cart activity, and interactions with website content or advertisements.

Cookie and advertising details collected through cookies, pixels, tags, local storage, software development kits, and similar technologies.

2. How We Gather Information

We may gather personal information directly from you when you place an order, create an account, contact us, or submit information; automatically when you use our website or interact with cookies, pixels, and similar technologies; from our ecommerce platform, payment processors, delivery providers, suppliers, fulfilment partners, and other service providers; from advertising, analytics, and marketing partners where the law permits; and from other sources when you direct or authorise information to be provided to us.

3. Why We Use Information

We may use personal information to operate, maintain, and secure our website; to process payments and prevent unauthorised transactions; to review, fulfil, and deliver orders; to send order confirmations, tracking details, and delivery updates; to manage customer accounts and saved preferences; to respond to product, shipping, return, exchange, refund, and customer service requests; to investigate damaged, defective, incorrect, incomplete, delayed, or missing orders; to detect fraud, misuse, technical problems, and security threats; to improve our products, website, communications, and customer experience; to understand website traffic and customer interactions; to measure advertising performance and attribute conversions; to personalise website content or product recommendations where permitted; to support relevant or targeted advertising where the law permits; to maintain legal, accounting, tax, and transaction records; to enforce our terms and policies; to protect our rights, customers, business, and services; to comply with applicable legal and regulatory obligations; and to send marketing messages where permitted and subject to your available choices.

For a store that sells goods used both outdoors and indoors, this can include understanding which seasonal categories interest you, such as garden items in spring or indoor pieces as the year turns, so that the products and messages you see are more relevant.

4. Cookies and Similar Technologies

We and our authorised service providers may use cookies, pixels, tags, local storage, and similar technologies for essential website operation; shopping-cart and checkout functions; account login and security; remembering preferences; fraud prevention; website analytics and performance measurement; advertising measurement and conversion attribution; and interest-based or targeted advertising where permitted.

Where applicable law requires it, nonessential analytics and advertising technologies are used only after the relevant consent has been obtained. You can use the cookie banner or privacy-preference controls on our website to accept, reject, or manage relevant cookie categories, and you can also manage cookies through your browser settings. Disabling essential cookies may prevent shopping-cart, account, checkout, security, or other functions from working correctly.

5. Advertising and Analytics Technologies

HFJIAJIAO uses or may use advertising and analytics technologies provided by third parties to understand website interactions, measure advertising performance, attribute conversions, evaluate audiences, prevent fraud, and support relevant advertising.

Depending on how these technologies are configured and how you interact with our website, these providers may collect or receive information such as your IP address; browser and device information; cookie or advertising identifiers; approximate location derived from an IP address; pages viewed and links selected; product, shopping-cart, and checkout interactions; referring information; and purchase or conversion-event information.

We do not intentionally provide these providers with complete payment-card numbers or card security codes. They may process information according to their own privacy terms and may combine information received from different services where the law permits.

6. When We Share Information

We may share personal information with the following categories of recipients when it is reasonably necessary:

Our ecommerce platform and other website-hosting, technology, and infrastructure providers;

Payment processors and fraud-prevention providers;

Suppliers, fulfilment providers, and shipping carriers;

Customer service and communication providers;

Analytics, attribution, marketing, and advertising partners;

Cloud-storage, security, and technical-support providers;

Accountants, auditors, insurers, lawyers, and other professional advisers;

Government authorities, regulators, courts, or other parties where legally required;

Parties involved in protecting legal rights or preventing fraud; and

A buyer, successor, or relevant counterparty in connection with a proposed or completed merger, financing, reorganisation, sale, or transfer of business assets.

We expect service providers to process personal information only as reasonably necessary to provide their services or to comply with applicable obligations.

7. Targeted Advertising and U.S. State Disclosures

Some U.S. state privacy laws may describe certain advertising-related disclosures as a “sale,” “sharing,” or use of personal information for targeted advertising, even when personal information is not exchanged directly for money.

Depending on where you live and which law applies, you may have the right to opt out of qualifying sales of personal information; sharing of personal information; or processing for targeted or cross-context behavioural advertising.

You may submit an applicable opt-out request through the Your Privacy Choices link in our website footer, through available cookie settings, or by contacting us at service@hfjiajiao.com. Opting out of targeted advertising does not mean you will stop seeing all advertisements, and you may still receive advertisements that are not selected based on activity across different websites or services.

We do not knowingly sell or share personal information belonging to children for targeted advertising in violation of applicable law.

8. Global Privacy Control

Global Privacy Control, or GPC, is a browser-based preference signal that can communicate an opt-out request. Where applicable law requires it and it is technically supported, if you visit our website with a recognised GPC signal enabled, we will treat it as a request to opt out of qualifying sale, sharing, or targeted-advertising activities for the browser and device you used.

A GPC signal may not automatically apply to another browser, device, or customer account.

9. How Long We Keep Information

We keep personal information only for as long as it is reasonably necessary for the purposes described in this policy. These purposes may include fulfilling orders, providing customer service, maintaining transaction and tax records, resolving disputes, preventing fraud, enforcing agreements, and complying with legal obligations. Retention periods vary depending on the type of information, why it was collected, and relevant legal or operational requirements.

10. How We Protect Information

We use reasonable administrative, organisational, and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no method of internet transmission or electronic storage is completely secure. You are responsible for protecting your account credentials and should contact us if you suspect unauthorised activity involving your account.

11. International Transfers

Our operator is located in China, while customers, ecommerce providers, suppliers, fulfilment providers, shipping carriers, advertising partners, and other service providers may be located in different countries. As a result, personal information may be processed or stored outside your country of residence, including in jurisdictions with different data-protection laws. Where applicable law requires it, we take reasonable steps to apply appropriate safeguards to international processing and transfers.

12. Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to personal information we maintain about you; request correction of inaccurate personal information; request deletion of certain personal information; obtain a portable copy of eligible information; request information about categories of personal information collected or disclosed; object to or restrict certain processing; withdraw consent where processing is based on consent; opt out of qualifying sale, sharing, or targeted advertising; appeal a decision concerning a privacy request where applicable; and receive equal service without unlawful discrimination for exercising an applicable privacy right.

These rights are subject to applicable legal exceptions. For example, we may need to retain information in order to complete a transaction, prevent fraud, maintain required records, resolve a dispute, or comply with the law.

13. Sending a Privacy Request

To submit a privacy request, contact service@hfjiajiao.com. Please use the subject line “Privacy Request” and explain the right you wish to exercise.

We may ask for information reasonably necessary to verify your identity and protect your personal information. Where permitted, an authorised agent may submit a request on your behalf, but we may require evidence of the agent’s authority and direct verification with you. We will respond within the period required by applicable law, and we will not unlawfully discriminate against you for exercising an applicable privacy right.

14. Marketing Messages

You may unsubscribe from promotional emails by selecting the unsubscribe link in the message or by contacting us. Even after you opt out of promotional emails, we may continue to send nonpromotional communications that are necessary for orders, payments, delivery, security, policy updates, account administration, or customer service.

15. Children’s Privacy

Our website is intended for a general audience and is not directed to children who are not legally able to make online purchases without the involvement of a parent or guardian. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information improperly, please contact us so we can review and address the matter.

16. Links to Other Services

Our website may contain links to third-party websites, applications, or services. Third parties maintain their own privacy policies and practices. HFJIAJIAO is not responsible for the privacy, security, accuracy, or content of an independent third-party website or service, and we encourage you to review the applicable third party’s policies before providing personal information.

17. Updates to This Policy

We may update this Privacy Policy to reflect changes in our website, services, technologies, business practices, or legal obligations. The revised version will be posted on this page with an updated date. Where the law requires it, we may provide additional notice or obtain consent before a material change takes effect.

18. Contact and Company Information

For questions, concerns, or requests relating to this Privacy Policy or our handling of personal information, contact service@hfjiajiao.com.