CONTACT US

Thank you for visiting HFJIAJIAO. We are glad you found us, and we are here to help with anything from a garden accessory to a question about an order that is already on its way.

Whether you need advice on an item for your yard, details about shipping or tracking, or support with a return or a refund, our customer service team is ready to assist. We treat every message as a genuine request from a real person and work to answer clearly and promptly.

What to Include in Your Message

To help us understand your request and reply efficiently, please share as much of the following as you can:

Your order number, if you have one;

The email address used when the order was placed;

The name or web link of the item in question;

A clear description of your question or request; and

Relevant photographs or videos if an item arrived damaged, faulty, incorrect, or incomplete.

For a damaged, faulty, incorrect, or incomplete delivery, please include clear images of the product, the issue, the shipping label, and the outer packaging where relevant. These details let us review the matter accurately and offer a fitting solution.

How to Reach Us

Customer Service Email:
service@hfjiajiao.com

Store Website:
hfjiajiao.com

Our team checks messages regularly on business days and replies as soon as reasonably possible. We may not be able to answer the moment you write, but every request receives careful attention.

For a time-sensitive order issue, please explain the situation clearly in your email and include your order number. We will prioritise urgent requests wherever we reasonably can.

Please avoid sending several messages about the same issue, because duplicate messages can make your request harder to track.

Our customer service hours are Monday to Friday, 9:30 AM–12:00 PM and 2:00 PM–6:30 PM(U.S. Central Time, CST/CDT).

Product Questions

Many of the questions we receive are about suitability. Will a solar lantern stand up to a rainy patio? What size planter fits a particular front step? Is a picnic blanket large enough for four people? Our team is happy to talk through the details of any listing, including its materials, dimensions, capacity, intended setting, and whether any assembly is needed. If you are planning a gift or a seasonal project, telling us the setting and the rough size you have in mind helps us point you to the right item.

Order Changes and Cancellations

If you need to correct a delivery address, change an item selection, or request an order cancellation, please contact us as soon as possible.

We will make reasonable efforts to accommodate your request. Once an order has entered processing, production, or shipment, however, we cannot guarantee that it can still be changed or cancelled.

Returns and Product Issues

Please contact us before sending any product back.

The correct return location may vary depending on the item, the order, and your location. If your return request is reviewed and approved, we will provide the applicable return address and step-by-step instructions by email.

Do not send a product to our registered business address, or to an address printed on the original package, unless our customer service team specifically instructs you to do so. Products sent without prior authorisation, or to an incorrect address, may be refused, delayed, lost, or returned to the sender. Please review our Returns and Cancellation Policy for full eligibility requirements and refund procedures.

If a product arrives damaged, faulty, incorrect, or incomplete, we will review the information you provide and offer an appropriate remedy. Depending on the circumstances and product availability, this may include sending a missing item, providing a replacement, arranging an exchange, or issuing a refund for the affected product.